Cancellation Policy
At Hostzop, we aim to provide you with the best hosting experience possible. We understand that circumstances may change, and you may need to cancel your hosting services.
To ensure a smooth and transparent cancellation process, we have outlined our cancellation policy below:
Payment Structure
Our hosting services operate on an advance payment structure. Invoices for hosting services are generated 10 days before the due date. It is the client's responsibility to ensure timely payment to avoid any disruption to services.
Suspension of Services
Payment Due Reminder
If a payment is not received by the due date, we will send you a reminder to settle the outstanding invoice.
Three Days Overdue
If the payment remains unpaid for more than three days after the due date, we will temporarily suspend your hosting services. During this suspension, your data and configurations will remain intact, but the services will be temporarily inaccessible.
Termination of Services
Seven Days Overdue
If the payment remains unpaid for more than seven days after the due date, and despite reminders, we will initiate the termination process. This will result in the permanent removal of your hosting services, including all data, configurations, and associated resources. Please note that terminated services cannot be recovered.
Cancellation Request
If you wish to cancel your hosting services with Hostzop, please follow these steps:
Contact Support
Reach out to our support team via email or our support ticket system to formally request the cancellation of your hosting services. Please provide your account details and the reason for cancellation.
Confirmation
Our support team will review your request and provide you with confirmation and instructions for the cancellation process.
Backup Your Data
Before the cancellation is processed, we recommend backing up all your data and configurations to ensure you have a copy of your information.
Final Invoice
Our support team will review your request and provide you with confirmation and instructions for the cancellation process.
Refund Policy
Please note that under our advance payment structure, we do not offer refunds for unused portions of hosting services.
Data Retention
After termination, we do not retain any data or configurations associated with your hosting services. It is essential to back up and save any information you wish to retain before cancellation or termination.
We are committed to providing you with transparent and reliable hosting services. If you have any questions or require assistance with your cancellation, please contact our support team. We are here to assist you throughout the process.