Since 2016, Hostzop has been a trusted provider of cloud hosting and dedicated server solutions in India. With 80% of our infrastructure owned and only white space procured from certified data centers, we operate with strong financial discipline. In the unlikely event of a shutdown, clients receive a 90-day grace period to export workloads using open formats. Our use of open-source technologies ensures data portability and service continuity.

What if I decide to leave Hostzop?

You retain full ownership of your data. You can download or migrate your data anytime. There are no cancellation penalties, and pro-rata refunds apply. Our team offers migration assistance to ensure a smooth exit process.

What if I choose Hostzop and it doesn't work out?

No worries. We offer prorated refunds on monthly plans, free export of data, and zero exit fees. If you ever outgrow us, we'll even help you migrate out—because trust is more important than retention.

What if I am an enterprise with complex infrastructure needs?

We provide custom solutions, including private clusters, hybrid deployments, and managed services. Our team collaborates with your IT stakeholders to design scalable, compliant, resilient architectures with optional bare metal and Kubernetes integration.

What if Hostzop fails to meet its SLA for uptime or support?

Hostzop provides a clear SLA-backed commitment, guaranteeing uptime that meets Tier-3 availability standards. If a service disruption occurs and violates the SLA, you can request service credits on your invoice. Following each incident, we offer a root cause analysis report and a timeline for addressing the issue, ensuring accountability beyond just an apology. Infrastructure Reliability & Availability

What if the infrastructure crashes?

Hostzop's cloud hosting infrastructure is built with high-availability architecture using redundant AMD EPYC servers, Ceph-based storage with triple replication, and live-migration-enabled hypervisors. In case of hardware failure, services auto-migrate without downtime. We provide hardware replacement per SLA timelines for our dedicated server and VPS plans.

What if there's a network outage?

Dual uplinks via TATA and Airtel provide automatic failover. BGP routing and SDN ensure minimal packet loss and instant recovery. Internal traffic is protected by redundant switching fabric with proactive monitoring and alerting.

Billing, Downgrades, and Control

What if my business shrinks—can I downgrade?

Absolutely. Hostzop lets you resize your resources with zero penalties and no long-term contracts. You're always in control—scale up or down on your terms.

What if I exceed my usage limits or face unexpected bills?

Our cloud platform provides real-time usage dashboards and threshold alerts. Clients can configure spending limits and auto-scale boundaries. Detailed billing analytics help you identify and control cost spikes. In our dedicated server and cheap VPS hosting plans in India, pricing is fixed based on resources. Our pricing is highly transparent, and we always inform you in advance of any changes requested by the client or bandwidth usage exceeding the assigned quota. You will not receive any surprise bills.

What if I suddenly need to scale my resources?

Vertical scaling can be done in our cloud hosting environment with hot-add CPU, RAM, and storage. For horizontal scaling, load-balanced replicas allow seamless traffic distribution. All scaling is API-controllable and scriptable. Our dedicated server and VPS plans enable horizontal and vertical scaling per your requirements.

Security, Backup & Recovery

What if my instance is attacked or compromised?

Hostzop employs network firewalls, DDoS protection, microsegmentation, and intrusion alerts. Every cloud VM is isolated. In case of compromise, one-click backup recovery and forensic assistance are available. Our SOC monitors infrastructure 24/7.

What if I accidentally delete a critical resource?

Our cloud platform provides live snapshots, versioned backups, and soft-delete protections. Recovery can be initiated from the dashboard or through support. We always recommend taking backups using backup agents as well. You can also schedule automated backups to ensure consistent protection.

What if I need to meet industry compliance standards?

Hostzop only partners with data centers that comply with ISO 27001, ISO 20000, PCI DSS, and more. Security features like audit logs, role-based access, encryption, and MFA are built into our cloud hosting environment. We offer documentation and technical support for your external audits.

Support & Technical Assistance

What if I need urgent technical support at 2 AM?

Our 24x7x365 human support is real—not scripted bots—with 20-minute response SLAs for critical issues. We provide 24/7 support; engineers are reachable via ticket, chat, or call. You'll speak to certified professionals who understand your stack and speak your language. Plus, our engineers have L2+ escalation paths on-call, even during the night.

What if your support team cannot resolve my issue immediately?

A tiered escalation model routes complex cases to senior engineers or infrastructure specialists. All escalations are time-tracked and transparently reported. Post-mortem reports are shared for major incidents.

What if I am not tech-savvy or don't know how to migrate from my current provider?

That's why we offer hands-on onboarding, step-by-step migration, and 1:1 walkthrough sessions. Whether you're moving from cPanel, AWS, or on-prem, we guide you until you're live and comfortable. The process includes dry runs and rollback procedures to ensure zero or minimum downtime. However, the client needs to verify and approve the setup once it is done.

Network, DevOps & Advanced Use Cases

What if I need advanced network configuration?

In our cloud hosting environment, our SDN allows the creation of VLANs, floating IPs, ACLs, and VPNs through GUI or API. Enterprises can configure GRE tunnels, BGP peering, and multi-region routing with our networking team's assistance. Our network team is highly experienced and can provide advanced-level support.

What if I need CI/CD or DevOps automation?

Hostzop's cloud hosting supports Terraform, REST APIs, and webhook integrations for automated deployments. CI/CD pipelines can control infrastructure operations and integrate with your version control and delivery workflows.

What if I host applications like WordPress, Magento, or ERP systems?

We provide optimized cloud VM templates and one-click application deployment for popular stacks. Performance tuning, SSL management, caching, and database optimization are available for business-critical workloads.

What if I run high IOPS or latency-sensitive workloads?

In our cloud hosting environment, our NVMe-backed storage offers high throughput and low latency. Resource reservation and dedicated volumes are available for workloads like financial services, gaming, or real-time analytics.

What if I need disaster recovery or geographic redundancy?

Disaster recovery is enabled via snapshot replication to alternate zones. Clients can configure warm or cold standby setups with DNS failover and periodic testing. Our team assists in DR planning and simulation exercises.

How can I avoid budget overruns if cloud usage patterns are unpredictable?

Our platform includes real-time usage metering, configurable spend caps, and threshold alerts that notify you before costs escalate. You can set auto-shutdown or scaling limits for environments like staging or testing. For enterprises, we offer committed-use discounts and forecasting consultations to optimize your cloud spend. Detailed invoices with per-resource breakdowns help financial teams accurately allocate budgets across departments or clients.

"Hostzop isn't just infrastructure. It’s your platform for peace of mind.